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About the role
This is a commercially focused HR role managing a team of Employment Law Solicitors and Advocates to support Moorepays HR Services offering. Reporting into the Director of HR Services, the Senior Manager Employment Law focuses on delivery of front line Employment Law advice through a team of professionals supporting Complex Advice Cases and Tribunal Claims.
With a heavy customer focus, the Senior Manager Employment Law is responsible for the development of the service, always looking for opportunities for improvement, using KPIs and dashboards to drive the teams to deliver an exceptional customer experience.
This role will also be responsible for shaping the direction and future strategy of the Employment Law service to ensure we stay competitive and working across the HR Services Management team to introduce ways to use software to improve customer experience.
Key responsibilities include:
* Being driven to ensure Moorepay receives the best customer and commercial outcomes.
* Managing KPIs across the team to drive efficiency in meeting customers needs.
* Driving ways of working and process improvements across the team.
* Managing workloads and balancing priorities, working closely with the Advice Line Manager.
* Working with the Consultancy and Claims Manager on insurance claims in line with contract and FCA regulations.
* Working to maintain positive outcomes in Tribunals, managing the process from administration to ensuring accurate cost/award estimations and building a relationship with our insurers.
* Customer escalation management.
* Working together with Sales on new business and retention opportunities.
* Using cross-functional influencing and relationship building to align HR Services to overall business strategy.
Skills & experience
Commercial
* Has an instinctively commercial mindset which protects existing revenue, with a natural ambition to drive future revenue growth in the company.
* Creates efficiencies in the process to improve the service and profitability of the department.
* Builds effective relationships with key clients.
* Identifies new service / product opportunities and implements working across the management team.
* Revenue growth within Advocate and Employment Law Solicitor department.
* Manages profitability of Insurance Cell, alongside the Consultancy & Claims Manager and works with current LEI Provider to ensure strong financial performance.
Management
* Experience managing a team of HR professionals, Employment Law Solicitors and Advocates.
* Naturally strong leadership skills, with a passion for people management and engagement.
* Excellent stakeholder management.
* Related experience / qualifications /credentials.
* HR / Employment Law background and experience.
* CIPD or equivalent qualifications.
* Understanding of the Employment Tribunal Process.
* Demonstrable commercial acumen with excellent written and numerical skills.
* Exceptional communication and ability to develop robust and enduring relationships with stakeholder.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). Were passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if you join our team:
* A career packed with opportunity, in a stable and growing company.
* A comprehensive programme of learning and development.
* Competitive base salary, plus annual bonus.
* 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
* Private medical insurance, life assurance 4x salary, and enhanced pension with up to 8.5% employer contributions.
* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure