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Product and Implementation Analyst | Remote | Full Time | £35,000 - £40,000 depending on experience

Segura is a fast-growing, SaaS platform that helps retailers deliver ethical and sustainable supply chains through traceability and data. We are recruiting a product and implementation analyst who can comfortably collaborate with customers, manage details and communicate the big picture. The Segura team is passionate about enabling retailers to create sustainable and ethical supply chains which also maximise their operational efficiencies.

In this role, you will be reporting to the Chief Technology Officer (CTO) and be involved in all aspects of client projects. You will become a product expert and have a detailed understanding of the Segura platform.

** UK applicants only as occasional visits to client sites will be required **

Are you the right person for the job?

Your experience

Worked with the retail sector, either for a software company or a retailer
Worked as one of the following: a technical analyst, product manager, project manager, pre-sales consultant and/or implementation specialist.
Demonstrated project management skills.
Delivered customer presentations and/or end-user training sessions.
About you

Customer-facing, energetic, can-do attitude
Very comfortable with technology and working with data.
Exceptional at understanding, retaining, and simplifying detail.
Self-motivated with an ability to manage own workload and deadlines.
Excellent communication and presentation skills
Customer-first approach to problem-solving
Team collaborator
Happy to work remotely from home
What will your role as a Product and Implementation Analyst look like?

As the product expert, you will:

Understand the ESG and business drivers of European retailers, Segura sales and marketing, gather their requirements and help scope the development roadmap of the Segura platform.
Incorporate the needs of qualified prospects including documenting their system requirements.
Present the roadmap to retailers and demonstrate the product regularly.
As the implementation analyst, you will:

Understand the customers wider objectives and timelines and with the sales lead, present the solution to the key stakeholders for sign-off.
Help manage all aspects of the customer implementation project including configuration, stakeholder management, training, and delivery.
Develop and deliver customer and user training workshops.
Help customers and users to solve issues and queries as part of the business-as-usual support process (this is no more than 20% of your time)
What can you expect in return?

Laptop and mobile phone provided (if required)
25 days annual leave rising to 30 over 5 years (excluding bank holidays)
Generous pension contribution
Private healthcare through Vitality
Access to ongoing training and development
Career advancement


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