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To ensure Registered Locations are fully compliant with Local Authorities specifications, CQC KLOES and Policies and Procedures.
* To continuously, assess and monitor processes to achieve maximum standards (GOOD) following CQC inspections.
* To ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services.
* To build and maintain efficient communications streams with stake holders and to promote an engagement culture within each local community.
* To grow and develop services through increasing delivered hours and maximising referral opportunities
* To ensure good and safe practice in all activities relating to service user care by putting systems in place to support, monitor and evaluate care and services provided
* To ensure Service User Pathway is implemented and maintained, including Quality Assurance Visits and Surveys, promoting safety, effective relationships and improving communications
* To ensure Care Worker Pathway is implemented and maintained, including regular Team Meetings and Surveys.
* To ensure admin staff are provided with support, guidance and instruction to monitor performance enabling them to perform their role competently
* To proactively prepare inspections and audits in a timely manner through Improvements Plans and compiling folders.
* To ensure admin and care staff feel supported and informed of ongoing changes within the business and legislation.
* To investigate safeguardings and escalated complaints in detail providing an effective outcome and liaising with stakeholders and CQC when required.
* To monitor Compliance Trackers and Workflows ensuring that they are fully completed and effective outcomes achieved.
* To provide a notification to the CQC when dictated as per Policies and Procedures.
* To compile and provide relevant managements and compliance reports to the Operations Manager
* To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth
* To analyse capacity reports and monitor referrals liaising with the Operations Manager.
* To participate in appointed meetings (Recruitment, Compliance, Governance,) and to organise regular admin team meetings (area supervisors, coordinators) completing and sharing minutes.
* To liaise with Training Department, to monitor Training Matrix and Shadowing.
* To develop individual learning and development pathway and resource ongoing training to continuously update skills
* Ensuring that the anti-bribery management system requirements are applied and complied with in their department or function.
* Be aware of, and comply with, the companys anti-bribery management system, including
* Carrying out the awareness training provided
* Refusing to accept or make bribes
* Reporting actual or attempted bribery, or other corrupt practices (there is a Whistleblowing mechanism for this)
* Assist the Antibribery compliance function (currently held by Head of Operations) in implementation of, and motoring of adherence to, the anti-bribery management system, potentially including conducting investigations