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Are you an Helpdesk Administrator or Coordinator working within the Facilities Management or Engineering Maintenance sector, are you familiar with working with planned or reactive works and engineers?
This region Facilities Management company are recruiting due to a company restructure for the following positions.
Planned works coordinator
Reactive work coordinator
The Planned and Reactive co-ordinator will primarily work as part of The Helpdesk function and will help to create a support function to the Contract Management team and the overall business in general,Supporting their customer base by being the first point of contact either by telephone or email and Managing jobs relating to the planned or reactive side of the business ensuring they meet its contracted obligations
Other duties include -
Ensuring compliance tasks are completed on time and documentation is complete and Manage labour on jobs by working with engineers and sub-contractor base
Raise POs for Suppliers and Creating quotes for Customers
Raise Sales Invoices
Update Client Management Systems with task related information
Following Quality Procedures and Operational processes.
The candidate will be the vital linchpin between the Client, mobile engineers and sub contractors/suppliers. You will do this by:
Liaising with our Engineers on jobs on behalf of clients.
Contacting suppliers/sub contractors to book in jobs and obtain quotes.
Update clients on the status of their job(s) and be their eyes and ears in the team to ensure the work is done on budget, on time and to the required standard.
Team duties as part of the wider Helpdesk team will include
Deputising for other members of the team during holidays and absence plus supporting during overflow workloads when required.
Supporting the Helpdesk Supervisor with adhoc work as required.
Create strong relationships with the engineering team.
Ensuring month end is completed in line with the monthly timetable.
Personal Qualities
An understanding of client information systems, Excel and Word
Approachable and positive can do attitude
Team player
Punctual and able to be flexible over working hours if/when required.
Ability to prioritise work and meet deadlines. Maintenance of accuracy when under pressure.
Good organisational skills: able to plan and implement.
Self-motivated and able to work under own initiative.
Awareness of Facilities Management Services (preferred but not essential).
To commit to personal development in pursuit of all of the above
You will be an integral part of a dynamic and forward thinking organisation with a reputation for quality and customer satisfaction
Your working hours will be 8 hours per day Monday Friday, the starting at 8am and finishing at 5pm, but more flexible options can be considered.
For further information on the role and the company you will be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat