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I am currently working with a local authority based in Dorset which is looking for a Telecare and Out Of Hours Operator to be a part of their Housing team.

The main responsibilities you will have as an Operator are as follows:

* To provide a professional and effective response to calls from Lifeline alarm calls, customers and the public from the 24-hour Control Centre

* To carry out emergency visits to clients, to check and support their Health and well-being.

* To ensure the integrity, accuracy and confidentiality of all information. As well as meeting the objectives laid out through BCPs Codes of Practice, Policies and Procedures.

* This role will be conducted of 12 hour Shifts working 7am to 7pm or 7pm to 7am. Across 7 days per week, it will be 37 hours per week. No more then working three days per week

The main experiences and skills which are desirable are as follows:

* Calls handling experience

* Experience of providing excellent customer service, face to face and via the telephone

* Full valid UK driving licence (Pool of cars available for community-based working)

This role is a three-month temporary position, paying £15.81 LTD Rate per hour.

If you are interested, please reply with your most up-to-date cv