ADS » UNITED KINGDOM » JOBS » #2582850

Senior Network Support Engineer - CCNP or JNCIP-ENT
Location: United Kingdom
Price / Salary: Excellent Salary + Company Benefits Package
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Location: Edinburgh, City of Edinburgh
Salary: Excellent Salary + Company Benefits Package
Closes: 12 Sep 2017
Sector: Technology,

Networks & Systems
Hours: Permanent

Senior Network Support Engineer - CCNP or JNCIP-ENT - Leading UK Provider of Managed Networks, Hosting and Cloud Services
Edinburgh
Excellent Salary Package + Company Benefits

About Us:

An industry leading provider of Managed Networks, Cloud, Hosting and Colocation services to over 3000 customers across the UK.

The Senior Network Support Engineer Role:

The successful individual will be responsible for 2nd/3rd line network support to external & internal customers, delivered through Incident, Problem and Change management. This is a highly technical customer focussed role.

Senior Network Support Engineer Key Responsibilities:

+ Provide a point of escalation for Technical Support Engineers
+ Support and manage technically complex services for customers e.g. Firewall/VPN configurations, WAN architecture, load balancers
+ Co-operate and work closely with wider support teams and third party suppliers to ensure efficient, productive and high quality technical support and customer service to customers remotely and within the Data Centre
+ Manage incidents directly with clients to completion within defined SLAs & OLAs
+ Publish articles to the internal and customer Known Error Database
+ Set and manage customer expectations in relation to ticket resolution targets. Provide regular accurate updates on progress Resolve incidents and action changes within target timescales
+ Escalation to support management, vendors and other respective teams as required
+ Assist with project work when required including (but not exclusive to), product evaluations, development of internal and customer training material, product development, and improvement of support processes
+ Provide mentoring to less experienced engineers

Additional Responsibilities:

+ Monday to Sunday out of hours and on call working where necessary
+ This role may require occasional customer and company site visits

Senior Network Support Engineer Required Skills & Attributes:

Essential:

+ Cisco CCNP certification AND/OR Juniper JNCIP-ENT certification OR equivalent demonstrable professional experience
+ Minimum GCSE level, or equivalent, in English 
+ Full UK Driving Licence
+ Juniper/Cisco routers, switches, firewalls, and other network products around management, diagnostics, configuration changes, VPN configuration and troubleshooting
+ Technical phone support experience or previous experience of working within a technical support team environment
+ Understanding of large-scale LAN/WAN management, diagnostics and support
+ Solid understanding of Internet Access technologies such as EFM, xDSL, Leased Lines, MPLS, etc
+ Demonstrable experience of Wireshark and Iperf
+ Strong knowledge and understanding of troubleshooting
+ Detailed technical knowledge of DNS, Email, VoIP, VPNs, IP addresses & subnetting, SSLs
+ Good understanding of Load balancing technology
+ Excellent standard of written and spoken English

Desirable:

+ ITIL Foundation Certification or working towards
+ Experience in using network management and monitoring tools
+ Worked within an ISP or Telco environment
+ Microsoft / Linux System Administration
+ Load Balancer experience
+ Knowledge of VMWare, Microsoft & Linux server operating systems, Exchange/Lync/Active Directory 
+ Knowledge of Email protocols
+ Electrical / Mechanical knowledge relevant to Data Centre technology

Benefits we offer:

From day one: Death in Service x 4 + Access to our Rewards Discount Programme

From 3 months: Up to 5% enhanced matching employer’s pension contribution

The following benefits on successful completion of probationary period: Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme

We also offer complimentary: Fresh fruit + Soft drinks/ fruit juice, tea, coffee + A selection of breakfast foods at each location 

You may have worked in the following capacities:
Cisco Network Engineer, Juniper Network Engineer, Senior NOC Engineer, Senior Datacentre Network Engineer 

Interested? Just Apply Below

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.





Posted 12/08/17, views 9


Contact the advertiser:

Recruitment Revolution.Com


Keywords:

Technology Networks & Systems


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