Report this ad

ICT Service Desk Technician
Reference: VAC000145
Location: Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20
Salary: £24,378 - £27,121 a year
Category: Support
Region: Buckinghamshire
Package:
Permanent contract
37 hours a week
Full time
Local Government Pension Scheme
Good annual leave entitlement
Employee benefits
Employee Assistance Programme
Occupational Health
Free onsite parking
Onsite gym facilities
An excellent opportunity has arisen here at our client's Fire & Rescue Service - where their vision is to make Buckinghamshire and Milton Keynes the safest areas in England in which to live, work and travel.
As part of their continuing drive to improve their performance the Service Desk Team plays a key role by providing a single initial customer interface for all information and communications technology service requests.
This team is responsible for providing fast and effective resolution of user issues that occur in any aspect of the Authority's ICT operations including local and wide area networks; remote networking, desktops and laptops; security and mobilising and control systems.
For this role you will need strong ICT problem solving skills and driven to deliver a 'first-time resolution' for internal customers. This will require strong interpersonal skills and an equally strong background in Network and PC support with specific experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange.
You will need to be flexible and an effective communicator who is able to work with minimum supervision and often to demanding deadlines to ensure SLAs are achieved. A valid driving license is essential as travel around the Authority's area of responsibility is a regular occurrence. As you would expect for a 'blue light' service, our client provides 24/7/365 support for their ICT Systems, and you will also be on the on-call rota.
Closing Date: 8 November 2020 at midnight
TO APPLY AND FOR MORE INFORMATION
Please click 'Apply' - you will prompted to complete a short CHM Recruit form before being redirected to our client's website, where you can submit your application online. Please note, you are not applying at this stage.
Equality of Opportunity
Our client is an equal opportunity employer and applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcomed.
No agencies please.