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Customer Contact Advisor

Milton Keynes

£25,309 per annum

Full Time 36.5 hours per week

1 Permanent and 1 Fixed Term Contract (up to 10 months) available

We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.

Your role

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Stay attuned to customer needs and respond effectively.

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Manage inquiries, including referrals to other teams, and take ownership.

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Use scripting tools to diagnose and schedule repair appointments.

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Track progress of repairs with internal or external teams.

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Address rent inquiries, handle low-level arrears, and manage payments.

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Identify customers for Money, Benefits, and Wellbeing advice.

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Promote self-service options for customers.

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Maintain accurate customer information for effective communication.

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Thoroughly document customer interactions for continuous improvement.

What we're looking for

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Experience in a bustling customer-facing contact centre.

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Strong team player.

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Ability to deliver top-notch customer service and process data swiftly.

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Collaborative spirit with internal teams and external agencies.

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Excellent organisational skills for a fast-paced environment.

Bonus points for

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Experience in housing maintenance/building environment.

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Familiarity with social housing and rent/payment queries.

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Proficiency in handling emails, social media, and webchat.

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Knowledge of building terminology and basic domestic amenities.

Perks of working at Grand Union

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Annual leave of 25 days, rising to 30 days after 5 years of service

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Generous pension scheme employer contribution up to 10%.

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Extra day's leave for no sickness absence in the financial year.

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Opportunity to buy/sell annual leave.

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Enhanced maternity, paternity, and adoption leave.

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Paid emergency and compassionate leave.

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Life assurance (2x salary).

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Generous sick pay.

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Free annual flu jabs.

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Paid qualification.

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Plus more check out the full list of benefits in the attached document!

Here at Grand Union, we offer all of our colleagues the support and training needed to help them achieve their full potential. Please take a look at the full list of benefits attached which includes health and lifestyle perks, discounts, financial advice, flexible working, and much more.

Before you hit that apply button

Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work.

We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities.

NO AGENCIES, please.

Closing: 21 March

Phone screening: 26 March

Interviews: 2 April