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Technical Support Leader Ultrasound & Injectors
Theale, Berkshire
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Technical Support Leader (TSL) Ultrasound & Injectors to join their team based at their head office in Theale, along with field based visits.
To be considered for this role you must have the following requirements
* Hold an HNC/D in electronics, experienced in the repair of DI imaging equipment
* Have at least 5 years experience within the field
* Attended OEM trainings
* At least 3 years UK based work experience to be considered
Purpose of the role
The TSL is the focal point for a team of engineers within Ultrasound/Injector modalities. Ensuring day to day tasks are coordinated effectively and technical escalations are monitored and resolved in a timely manner. Providing advice and guidance to colleagues, the TSL is responsible for ensuring engineer competency is increased through training and coaching methods and promoting higher knowledge levels amongst the team. Due to the location of the ultrasound repair lab, the Ultrasound & Injector TSL will be expected to attend Theale frequently whenever field duties permit
Task List
* Maintain FSE role obligations
* Functional leadership and coordination of tasks for ULTRASOUND/INJECTOR modalities, ensuring that works are covered efficiently and a high level of customer satisfaction is maintained
* Escalation focal point for modality, providing technical support to the field and liaison to TSM/TAM. Ensuring timely communications are provided, the plan of action is cascaded and Customer Escalation Review is adopted efficiently
* Alongside TSM - plan, coordinate and deliver training for the Ultrasound/Injectors team members. Aiding with professional growth-process and ensuring development of the team is achieved
* Develop remote capabilities and relevant training
* Promote the use and updates of knowledge base to increase efficiency of repair
* Present in Theale whenever field duties permit, to engage with Ultrasound Probe repair lab and drive new road mapping of Ultrasound systems in a workshop environment
* Assist with projects and programs to drive quality and productivity, alongside road mapping, tooling, and training needs for the future
* Safety lead, providing support and guidance on Risk Assessments and Method Statements (RAMS) when required for other team members
* Support the recruitment process to ensure optimal candidates are selected
* Execute other tasks assigned by the management related to this position
Essential Qualifications
Full UK Driving Licence
Certified DI equipment training
HNC/D Electronics or equivalent experience
Essential Skills
Excellent Customer Relationship skills
Excellent written and oral communication
Good working knowledge of MS Office suite, Excel
Superior integrity and discretion
An understanding of Risk Management generally, and the impact on medical device support
Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
Broad range of engineering skills
Mechanical workshop skills - Desirable
Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
A keen interest in efficiency and innovative techniques to develop more effective working practices
Working alone and as part of a dynamic team
Willing to work across all modalities/OEMs
Essential Experience
Experienced in the repair, DI imaging equipment
At least 5 years experience in a field service engineer role.
Familiarity with appropriate national and local regulatory standards
Has attended a range of OEM or other appropriate device specific training works and is in possession of relevant certificates
Mobility Requirements
Role location - Field/Theale based
UK travel - Yes Site Visits, Training Courses, Meetings & Support
International travel - Possible Training Courses, Meetings & Support
Benefits
Royal London Pension - 5% employer contribution
Death in Service Scheme after probation - 4 times salary
Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)
A DBS Enhanced Disclosure is required for all applicants.
If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward your CV