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Do you have a passion for cars or motor bikes?
Or have experience with working for the automotive industry or car dealerships?
Do you have exceptional customer service skills?
Our client is looking to recruit a Customer Service Executive to join their team in MK. To provide a high standard of customer service through effective case management via the telephone, written correspondence and client/dealer liaison for a major blue chip automotive manufacturer.
Hybrid working (working from home Mondays and Fridays)
Responsibilities:
Main Duties
Customer Contact
* Ensure that all calls are handled promptly and professionally, following the agreed procedures.
* Provide guidance and support to Customers and Dealers as appropriate
Correspondence
* To respond to all incoming correspondence in accordance with agreed procedures and standards
* To carry out all necessary investigation, research and liaison to provide a response to the Flexible approach towards workload
Essential skills, Attributes & Experience
Good standard of general education (English language GCSE or equivalent)
* Work experience within a customer service role
* The ability to deliver excellent Customer Service and communicate effectively both verbally and in writing
* Sound working knowledge of Outlook, Word & Excel
* Must drive as possible and may be required to attend manufacturer visits if required
Desirable Skills & Attributes
* Basic technical understanding of vehicles
* Experience of working in the automotive industry
* Knowledge of 4 wheel drive vehicles and motorbikes

Benefits: 1,500K BONUS