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Servicing Administrator - £24,000 - £30,000 DOE - Bournemouth
This is an exciting opportunity to join a dynamic and fast growing financial services business in their brand new offices as an Servicing Administrator to support the Servicing Manager and provide exceptional after care to a large portfolio of clients.
Primary Responsibilities:
* Support servicing team with administrative duties & monitor servicing tasks and inbox
* Follow up borrowers regarding redemptions and chasing borrowers for monthly payments
* Produce redemption statements and liaise with all parties to ensure funds are repaid
* Ensure that Land Registry Titles are updated before the facility expires
* Report any overdue loans to the Head of Servicing
* Assist in instructing third party partners such as asset managers and monitoring surveyors
* Assist Servicing Manager and Head of Servicing with the management of the company Loan Portfolio
* Update and maintain the companys CRM, which ensures all internal parties are aware of where each deal is post completion
* Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner
* Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently
* Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times
* Work with the wider team so that agreed targets and objectives are met
* Provide feedback on policies and process to highlight possible improvements or concerns
Experience:
* Ideally, experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment
* Able to demonstrate a proactive, hardworking, flexible attitude
* Great telephone manner
Benefits:
* 25 days holiday +Bank Holidays
* Annual leave increases by 1 day per year, upto a max of 30 days
* Workplace pension
* Christmas and summer parties
* Regular Company social events
* Mindfulness sessions in the office
* Fruit bowl, healthy snacks, Nespresso coffee available all day