Report this ad

We are recruiting for Customer Service/Helpdesk Advisor's to join a busy inbound team. The roles are due to start 20/11/23 with full training and support provided. We are looking for confident, outgoing candidates who have gained previous customer service experience within Retail/Hospitality or other customer service environments.

Full time roles, working 5 out of 7 days. Opening hours between 8am - 18:15pm Monday-Saturday | 10am - 18:00pm on Sundays.

Duties required:

* Answering queries with regards to customer accounts, such as interest and plan expiry dates

* Taking payments over the phone

* Help customers set up direct debits over the phone

* Carrying out required DPA

* Dealing with a wide range of customers, complaints resolution as first point of call late payment fees or charges

* Liaising with various departments, such as fraud, customer services and collections

* Document all call information according to standard operating procedures

In return we offer

* Full paid training

* £10.90 per hour

* Paid hourly, wages are paid weekly and holidays are accrued on a weekly basis

* Free on-site parking / excellent links with public transport from Liverpool, Chester, Ellesmere Port

* Excellent company benefits once permanent

Due to the nature of the role, successful candidates must pass a DBS and Credit check before start