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Job Description

Job Title

Sales Support Administrator

Location

Remote or Hybrid

Salary

£25,000-£30,000

The Company

Step into a world where property management meets simplicity and reliability. Created by professionals in the field, our platform is your tool for easy, accurate, and compliant property solutions. Our platform takes you from input to insight, and from insight to action, helping your business grow. With features like live dashboards, customisable reports, and access to a wide network of approved clerks and inspectors, we make managing properties a hassle-free experience for you and your team.

Responsibilities

* Support

* Provide first line support for all Partners (franchises and direct clients) using the Freshdesk support system.

* Regularly review and update the company FAQs documentation in Fresh Desk

* Provide online training to users.

* Supporting the sales process and ongoing account management

* New Client Onboarding

* Assist with the configuration and training for new clients.

* Providing software demos to potential clients and following up to ensure satisfaction and explaining new features.

* Product Development

* Assist with the testing of new releases / features / updates.

* Create and test new reports.

* Quality Control Support

* Assist the complaint handling team in identifying and resolved reported issues.

Key Skills

* Brilliant with people, passionate about customer support

* Clear and concise, excellent written and spoken English

* Excellent IT skills familiar with using IT systems with ease

* Extremely disciplined and timely. All jobs finished by the end of the day.

* Process driven.

* The ability to work autonomously and as part of an evolving team.

* Attention to detail.

* Experience of working in the property industry and/or a support team would be advantageous