Report this ad

Duties & Responsibilities

* Schedule PPMs to Engineers.

* Schedule work orders with engineers

* Scheduling for all responsive repairs; liaising with tenants, client, contractors and external parties.

* Scheduling work across all stated contracts

* Reacting to emergencies raised by the client and overseeing engineer's attendance

* Plan efficiencies of location and response time improvements

* Schedule PPMs / WAFs to Subcontractors.

* Taking ownership of workload daily

* Diagnose technical abilities and fault reported to determine P code is correctly applied.

* Handling customer complaints or queries via telephone, email or letter.

* Manage completion of PPMs on Maximo.

* Manage completion of reactive tasks on Maximo.

* Manage Soft Service Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.

* Control and issue engineers uniform.

* Client liaison

* Occasion support to RD and SAM

* Production of monthly performance report.

* Management of Contract performance schedule.

* Chasing subcontractors reports/schedules

To achieve the teams agreed performance targets and ensure that SLAs are met

Skills & Knowledge

* IT Knowledge

*

*

*

* MS Office

* CAFM Systems

* Facilities Management experience

* Experience of working in financial performance penalties

* Strong organisation skills and a high attention to detail

* General knowledge of Intranet services

* Happy to work as part of a team or under own initiative.

Good communication skills