Report this ad

Monday - Friday 8.30am-6.00pm
Salary: up to £33k DOE

A fantastic opportunity for a Senior Field Engineer has arisen to join a successful business who offer IT solutions to a range of SME and Blue-Chip clients. They are looking for a motivated 2nd / 3rd Line Support Engineer with strong Microsoft networking and Office 365 administration skills. As a key member of the team, you will play a vital role in providing technical support, troubleshooting, and maintaining their customers IT infrastructures to ensure seamless operations. This role is both office and on-site based.

* Act as 2nd / 3rd escalation point for incoming support requests and existing support tickets from 1st line support.

* Route calls to members of the technical team or sales team as appropriate.

* Attend customer site to resolve support requests, consultation, pro-active maintenance.

* Monitor alerts from customer systems and deal with issues that may arise.

* Ensure that customer technical documentation is kept accurate and up to date in the approved format.

* Develop your own skillset to embrace new technologies.

* Assist with the professional development of Junior Engineers.

* Install well-functioning LAN/WAN networks and management of systems

* Manage security options and software in computers and networks to maintain privacy and protection from attacks.

* Troubleshoot system failures and issues and provide solutions to restore functionality both remotely and on-site.

Candidate Requirements

* Proven experience in a 2nd / 3rd line support role.

* Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, Hyper-V and Microsoft 365.

* Experience with troubleshooting hardware and software issues.

* Familiarity with ITIL framework and service management practices.

* Excellent communication and customer service skills.

* Ability to work independently and collaboratively in a team environment.

* Hands-on experience with Active Directory and Azure administration.

* Knowledge of networking principles and protocols.

* Familiarity with ticketing systems and IT service management tools.

* Familiarity with 3CX Voice over IP systems / technologies would be advantageous.

* Have a full UK driving licence.

Benefits:

* Opportunities for professional development and training.

* 20 days holiday per annum + bank holidays.

* A dynamic and collaborative work environment where the hive mind is actively promoted