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Package

Role - Head of Customer

Location - Falmer or Durrington

Contract Type - Permanent

Working Pattern - Office based

Salary - £70,000 - 80,000

Start Date - ASAP

What's in it for you

Competitive Salary
25 days annual leave
Car allowance (if deemed business user) - £6,930 per annum
Access to Group Pension Scheme after completion of probation
Life Assurance and Critical Illness cover if joining pension scheme
Healthcare cover for employee and family
Access to Employee Assistance Programme & Medicash after successful completion of probation
Continuous Development Opportunities

About the role

You will take the lead in guiding the organisation through the process of delivering the best customer experience and supporting and defining communications at both an operational and organisational level.

Responsibilities

Understanding and improving the customer experience throughout the end-to-end journey
Being the voice of the customer across all levels
Building strong relationships with key stakeholders, both internally and with our client and with our client customers, that will drive an optimised customer experience
Collaborating at both a strategic and operational level to improve customer engagement and enhance the brand reputation.
Carry out any other duties appropriate to this post

What we need from you

Established skills in providing high levels of customer service where you have utilised your leadership experience to achieve targets on both an individual and team basis
Demonstrable experience working within a fast-paced operational environment where priorities frequently change
Inspire and motivate the team and others by being open, authentic and a genuine leader who is energised by winning as a team
Ability to manage up and down, to influence customer strategy and execution
A practical mind to find solutions on the spot, with a curiosity to improve and innovate

What we would like from you

Call Centre Management
Previous experience in a Planning and Despatch Function

Benefits: £70000 - 80000