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Customer Service Administrator

Are you a customer service professional looking for a new challenge? Have you previously been working in a scheduling role but looking for the opportunity to utilise your skills further?

Project Partners are working with a fantastic client who is seeking a proactive and organised Customer Journey Scheduler to come and join their lovely team in Durrington, West Sussex. This is a hybrid role and working on shift patterns, please see below:

Week 1: 7 - 3pm, Week 2: 9 - 5pm, Week 3: 3 - 11pm, 1 in 10 weekends on standby

Role Summary

* To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBDs are met where possible.

* P1 to be dispatched within 10 minutes of receipt of work order into Corona.

* Keep day sheet/standby sheet up to date.

* Make all Customer contact within 30 minute SLA and then update continually.

* Actively monitor and maintain your work group ensuring that all work orders are updated and closed in a timely and accurate manner.

* Update all systems and email any work orders that need cancelling to your county inbox for cancellation.

* Update CSMS with relevant information.

* Follow process for P1 Pollutions and Foul in properties.

* Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload.

* To provide cover and assistance to colleagues as and when required.

* To provide a full handover to the next shift.

* Attend meetings/one to ones with County Team Leader.

* Read all emails and access web portal to keep updated on relevant information.

* Carry out any other duties appropriate to this post

Benefits:

* 23 days annual leave, plus bank holidays

* Access to Peoples Pension scheme after completion of probation

* Life Assurance and Critical Illness cover if joining pension scheme

* Continuous Development Opportunities

Apply today for more information