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We have a fantastic opportunity to join our business as a Business Analyst. Working within an established team providing an invaluable support function that will transform our customer experience.

Responsibilities:

Analyse business processes and elicit detailed requirements from stakeholders to understand their needs and expectations.
Assist Product Owners in crafting clear and detailed user stories with well-defined acceptance criteria.
Help translate high-level business requirements into actionable tasks for the development team.
Facilitate communication between different stakeholders, ensuring that there is a shared understanding of project goals and objectives.
Identify business problems, challenges, or inefficiencies and recommend solutions that align with organisational goals.
Analyse existing business processes, identifying areas for improvement and recommending changes to enhance efficiency and effectiveness.
Analyse data to support decision-making, validate assumptions, and ensure that solutions are data-driven and aligned with business objectives.
Assess and analyse risks associated with proposed solutions, helping stakeholders make informed decisions about project scope and implementation.
Contribute to quality assurance by defining acceptance criteria, participating in testing activities, and ensuring that delivered solutions meet specified requirements.
Gather feedback from stakeholders and end-users to identify areas for improvement and adjustments to the product backlog.
Conduct research on market trends, industry best practices, and competitor analysis to inform product strategy.
Manage relationships with various stakeholders, understanding their needs, addressing concerns, and fostering collaboration throughout the project lifecycle.
Contribute to project planning by providing input on timelines, resource requirements, and dependencies of business processes and requirements.
Work closely with the Product Owner and Development Team to provide clarification on requirements and address any questions or concerns.
Create and maintain documentation, such as business requirements and process flows, ensuring a comprehensive and accessible knowledge base.
Assist in the development of training materials and provide support during the implementation phase to ensure a smooth transition to new systems or processes.
Actively seek feedback, learn from project experiences, and contribute to continuous improvement efforts within the team and organisation.
Define and track relevant metrics and Key Performance Indicators (KPIs) to measure the success and performance of product features.
Experience:

Strong communication, presentation, and coaching skills.
Strong focus on the customer and the overall experience, ensuring we build good customer outcomes.
Analytically sound in order to analyse key data and produce meaningful, value-adding outputs.
Experience of using Excel, MI reporting systems to understand and analyse data.
Basic knowledge of the need for insurance
High level of drive and personal commitment, with a desire to develop own skills and experience as well of that of the team.
Successful experience of adhering to QA guidelines/processes in a regulated environment.
Ability to excel when faced with ambiguity in a matrixed, fast paced environment and utilise change management principles to get results.
Proficient in MS Tools and PowerPoint a must.
Experience of actively managing stakeholders at varying levels and operating within/delivering through cross functional team
Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Very generous maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIBs carbon footprint.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.