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JOB DESCRIPTION

Job Description: Fee Earner

Department: HDR / housing disrepair

Main duties and responsibilities

Responsible for managing case load within the Housing Disrepair Department
Discuss potential claims and provide an initial screening review on the telephone in-line with the agreed criteria for new cases
To review incoming information and establish a possible claim route
Ensure all information is scanned and uploaded to the case management system
Maintaining the case management system, making sure all workflow steps are correctly inputted
Assess prospects and prepare letters of claim and advise on the evidence with the clients
Prepare surveyors instructions and advise on the same
Prepare claim documents and proceedings
Deal with case as they proceed via the court process
Ensure compliance with court deadlines and directions
Liaise with Counsel, experts and any other third parties in an efficient and professional manner
Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
Be proactive and use initiative when presented with problems or issues
Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner

Benefits: Benefits