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Our client a Nottingham Housing association is looking for 2x full time administrators with experience of appointment setting for an immediate start for their Operational Resource Planner vacancies

Salary £12.84 p/h
Potential for hybrid working
Hours 37h
Hours Various shifts between 8- 6pm, Mon- Fri to cover business needs
Location NG8, Nottingham

This is initially for 3 months (with a possibility to extend for the right candidate ) to work across the Property team to oversee and schedule the workload of trades colleagues and/or contractors

Main Duties/Responsibilities

For this role , day-to-day duties will include

* Co-ordinating variable numbers of appointments/or works packages from start to finish ensuring these meet the directorate specific targets.
* Daily diary scheduling for numerous trades colleague/contractors, producing supplementary documentation as required such as works specification orders.
* To deal with all unavailable appointment periods by re-organisation of work to other trades colleagues/contractors and negotiation with tenants as required.
* To deal, on a daily basis with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.
* To effectively plan, organise, allocate and alter appointments for trades colleagues/contractors through the appropriate process or system, reporting progress/performance to the line manager.
* To run service delivery reports as and when required and highlight any operational failures.

Skills needed for this role include
* A minimum of 6 months experience of planning/scheduling works
* A minimum of 6 months administration background
* Experience of working in a high pressured/fast paced environment
* Strong customer service skills - a large part of the role will be speaking with customers over the phone to schedule/reschedule appointments.
* Experience of handling customer complaints
* Experience of Microsoft Office packages is essential, e.g. Excel, Word
* Experience of using job scheduling software

So if you're ready to demonstrate your great organisational and appointment setting skills, then please apply today

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people