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This is an ideal opportunity if you have experience in customer service and are looking to join an organisation who offer excellent training and career development opportunities. Based in central Huddersfield, my client is seeking a new addition to their busy team. This is a busy role where you will be dealing with telephone enquiries, assessing and dealing with the initial stages of the claim.
The successful applicant will have experience of working within customer service, whether that be retail, bar, hospitality or phone based along with excellent communication skills and a professional telephone manner.
Duties will include:
Responding to a high volume of incoming enquiries that will be processed over the phone
Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
Identifying the enquiries that meet strict criteria
Building empathy and aligning with clients by asking relevant questions and the appropriate use of language
Enhancing the customer experience by providing a personal non-scripted and helpful service
Tailoring each call to the clients needs, understanding no two calls are the same and making the process as easy and stress-free as possible
Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
Listen carefully and communicate clearly whilst simultaneously accurately recording information onto the computer system
Confidently responding to any questions or concerns a client has in a calming and reassuring way
Guiding clients through the process from start to finish, and finding the right legal solution for them
Use of computerised system to accurately record claims
Applicants will have excellent communication skills, along with previous experience of working within a customer service environment

Benefits: Bonus