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Are you a dynamic leader with a passion for driving sales and achieving targets? We're looking for a Contact Centre Team Manager to lead our enthusiastic team and help maximise our sales potential.

About Us:

Anglian is a thriving and innovative company dedicated to achieving remarkable sales results. We take pride in our commitment to delivering exceptional sales performance. As we continue to grow, we are seeking a Contact Centre Team Manager to join our Call Centre team , leading by example to motivate, inspire and help us reach new heights.

Key Responsibilities:

As a Telesales Team Manager, you will play a pivotal role in our organisation. Your primary responsibilities include:

Team Leadership: Lead, motivate, and develop a team of Contact centre Agents to achieve and surpass sales targets.
Performance Management: Monitor and improve team performance through key sales metrics and KPIs.
Sales Strategy: Develop and implement sales strategies to maximise revenue and profitability.
Process Improvement: Continuously assess and enhance telesales processes to optimise efficiency.
Training and Development: Foster a culture of learning and growth, providing coaching and guidance to your team.
Qualifications:

To excel in this role, you should possess the following qualifications:

Proven experience in a telesales, contact centre or sales leadership role.
Exceptional communication, negotiation, and closing skills.
Strong analytical skills, with the ability to interpret and utilise data for performance improvement.
A target-oriented mindset with a passion for achieving and exceeding sales targets.
The ability to motivate and inspire your team, fostering a competitive and high-performing work environment.
Knowledge of telesales technologies and best practices.
REWARDS

Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month
31 days holiday, increasing to 33 days after 2 years service
Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
Frequent internal Call Centre incentives and rewards
Paid time off annually to volunteer
A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
Discounted staff purchase scheme
Break out games room
Join us at Anglian and be a part of a high-performance team committed to transforming homes and improving lives. Your next career move starts here!

Anglian is committed to monitoring & aligning its Policies in accordance with up-to-date Government guidance on reducing the spread of respiratory infections, including Covid 19 in the workplace. Through Anglians value to Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristic including (but not exhaustive) age, race, colour, gender, gender identity, sexual orientation, religion or disability - creating an inclusive working environment and culture for all our employees

Benefits: incl salary and bonus potential