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Credit Controller

Temporary on-going

Monday Friday

08:30 16:30

£11.50 p/h

Wakefield

** YOU MUST BE AVAILABLE FOR AN IMMEDIATE START **

Proman is working with well known business to appoint a Credit Controller on a temporary on-going basis in their office in Wakefield.

The business currently turns over c£120m per annum which in turn generates approximately 800,000 sales invoices per year to a base of 40,000 customers.

This role is responsible for the chasing of outstanding debt to turn this into cash which is essential for the working capital needs of the business.

The role will be responsible for actively calling and communicating with customers to chasing debt and collect the cash. The role may require you to resolve customer queries and as such there may be daily discussions with the customer care teams to resolve outstanding matters.

Credit Controller

Main duties and responsibilities:

To monitor, review and pursue overdue debts in order to ensure recovery in line with company policies and procedures using both proactive and reactive means to minimise bad debts.
To phone customers and communicate with customers to resolve unpaid sales invoices
To receive, investigate and resolve Customer queries to enable prompt payments and provide customer satisfaction.
To investigate and resolve unallocated payment amounts ensuring correct allocation of income received and updated account balances.
To action contras to clear outstanding credit/debit balances to keep customer accounts accurate and up to date.
To produce customer statements ensuring customers receive accurate account information.
To provide cover for the principal duties of the team and to ensure that all daily tasks are completed in a timely and effective manner.
To assist with the posting and allocation of all customer payments (when workloads require) in order to maximize cash flow and also ensure customer balances are up to date.
To work co-operatively with colleagues to ensure that the function operates consistently and effectively in the implementation and application of all departmental procedures and policies.
To keep up to date with information, training and development opportunities appropriate to maintaining and developing professional service standards.
Ensuring that services are delivered in line with relevant legislation, objectives and policies including those relating to Equality and Diversity, Customer Care and Health and Safety.
To undertake such other duties as may be required from time to time that reasonably fall within the scope and grade of the post.

Credit Controller

The Candidate

Competence in using Microsoft Office products
Reasonable knowledge of modern debt collection techniques / practice Minimum of 5 GCSE / O Level equivalents including Numeracy and Literacy
Experience of using accounting or credit control software e.g. Navision is desirable
Excellent communication skills both verbally and written
Excellent problem solving abilities
Tactful, persuasive and able to utilize negotiating and reasoning techniques professionally when dealing with both external and internal customers
Good time management and organizational skills
Previous experience in an Account Receivable or Credit Control environment
Previous Customer query resolution experience.
Previous experience of handling incoming and outgoing customer calls

Credit Controller

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Many Thanks