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Customer Service Representative
Bournemouth
Salary: £22,891.00 (37.5hr shifts) or £25,637.00 (42hr shifts)
LV=GI have a fantastic opportunity as a Customer Service Representative to join our family of talented people in our Bournemouth office.
This is a full time position with a salary of £22,891.00 (37.5hr shifts) or Salary £25,637.00 (42hr shifts)
Start date - Various dates in January 2024 (full attendance is required for the first 6 weeks due to training)
You will spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. Youll need resilience and empathy too you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.
At LV=GI youll be measured on the experience you offer customers and how you make them feel. Youll be trained, supported and empowered to resolve every call in the best way possible.
Hybrid Work Model
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
You will be required in the office a minimum of 2 days a month with the flexibility to work from home the remaining days.
In the Sales & Service department we're open for our customers from 8am-8pm weekdays and 9am-5pm Saturdays and 10am-4pm Sundays.
You will be required to complete a 6-week training programme where you will learn all about our systems, products and processes. You will need to be available to attend the training Monday Friday 9:00am 5:30pm. After which, you can choose the shift pattern you would like to work from the selection of lifestyle shift patterns we have available. We have both 37.5hr and 42hr shifts available.
Shift patterns can be found here and can also be discussed further at interview stage.
About the Rewards
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24 days' holiday this increases after two years service
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An annual bonus and salary review scheme based on company and personal performance
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A competitive pension for which LV= will pay twice the amount you pay, up to 14%
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The option to buy and sell holiday
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A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
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A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
Apply
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. Thats why weve made it our mission to become Britains best-loved insurer, by helping people look after what they love.
If you share our ambition and our passion apply today. You can help us shape our new future together.
If successful our interviews are completed virtual or face to face - the option is yours
Equal opportunities:
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health condition
Customer Service Representative