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Responsibilities

As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms

Dealing with a high volume of customers on the telephone

Maintaining customer records to minimise delays in receipt of invoices/statements

Updating the account receivable system 'credit hound' to ensure all collection activities are recorded accurately

Processing card payments

Issuing direct debit mandates to customers and entering them onto the system

Where applicable issuing customers with copy invoices to ensure payment is made

Establishing strong rapport with customers and the ability to handle conflict resolution with customers

Statement reconciliations , building WIP statements to ensure we communicate effectively with customers

Escalating any issues to the Credit Control Team Leader to minimise risks to the business

Managing any queries through the query management system

Experience Required

Ideally 2 years + within a high volume transactions credit control environment

Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant

You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts

Good IT skills using Sage, Sage CRM,AMCS, Credit Hound, MS Excel

An ICM level 3 is desirable

Hours: Mon - Fri 8:30 - 5pm