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Customer Service Advisor Monday Friday - 9am 5pm Up to £22,500 Blackburn Permanent
The Role
You will be providing an outstanding, professional and first class experience to all customers via telephone and email/live communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
* Ensure delivery of exceptional customer experience at all times and first time resolution whenever possible
* Be a source of support for all customers and strive to deliver solutions to customer issues
* Answer calls and emails promptly and in a professional and courteous manner at all times.
* Work to Key Performance Indicators set to ensure personal, team and Company targets are met
The Candidate
* Minimum 1 years experience in telephony or customer service experience
* Outstanding telephone manner.
* Well-developed written communication skills
* Excellent interpersonal skills
* Ability to remain calm under pressure
* Ability to work as part of a team and on own initiative.
* Attention to detail and accuracy.
* Excellent administration skills
* Knowledge of word and excel, email and general computer systems , you will be using a bespoke CRM system
* Driving license preferable to attend events in Lancashire
Rhea Projects is the Managing Agent for Cosy Homes in Lancashire. We deliver Grant Funding for Insulation and Heating measures to homes across Lancashire