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Job title: HR Assistant (Learning and Development)
Location: Sevenoaks, TN13 (office based full time while training and then moves to hybrid working)
Start Date: ASAP
Contract Type: Ongoing temporary (3-6 months)
Weekly Hours: 37 hours per week. Monday to Friday

Job Purpose

To undertake administrative duties on a range of HR services and activities, providing a high quality and customer focused service to all users

To ensure that the HR administration is kept up to date within the Learning and Development team and accurate to enable the smooth running of the department with the required information easily accessible by updating internal communications

Responsibilities

Provide initial support to resolve learning and development queries, escalating as necessary.
Enhance departmental administrative processes, maximizing available technology.
Efficiently administer the L&D induction process for new starters.
Manage the Learning Management System to ensure positive learning experiences and up-to-date content tailored to specific staff groups.
Administer training requirements for bank workers, contractors, and board members, ensuring compliance and tracking.
Collaborate with stakeholders to set up and administer regulatory training and new learning programs.
Administer joining instructions, course evaluations, and feedback collation.
Monitor training attendance and completion, ensuring timely reporting.
Track and monitor L&D budget spend, process invoices, and escalate anomalies.
Document department processes and procedures to an auditable standard.
Ensure equal access to services and meet diverse customer needs.
Role model organizational values.
Undertake any other duties as required.
Experience

Experience in providing administration services, preferably in learning and development.
Demonstrated customer service excellence and ability to support self-service.
Proven track record in maintaining and improving systems and processes.
Familiarity with legislative requirements such as GDPR.
Sound judgment in problem-solving and handling sensitive data.
Strong written and verbal communication skills.
Ability to build rapport and trust with customers.
Effective prioritization and time management skills.
Collaborative and flexible approach to work.
Ability to interpret and follow policies and procedures.
Commitment to ensuring equal access to services and meeting diverse needs.
Competence in managing own learning and development.
Qualifications and Skills:

Proficiency in Microsoft Office packages, particularly Excel.
Confidence in learning and maximizing the use of in-house databases and systems.
Desirable:

CIPD Level 3 qualification.
Experience with Learning Pool or other Moodle-based Learning Management Systems (LMS).
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to