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Keyholder
Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions. Then read on and consider putting in an application, wed love to hear from you.
In order to fully support the growth we have planned we need to recruit a Keyholder to support the Store Manager. In this role you will have an opportunity to gain a wider commercial awareness and understanding around how Nisbets operates and delivers market leading products all over the world. Joining the team at Nisbets you will be supported and guided in your career progression and will receive ongoing training to help you realise your goals.
What will I be doing as a Keyholder?
Responsible for Opening and Closing of the store in a managers absence.
Assist the store manager in colleague management, including, return to works, 121s, regular feedback, note taking & Rota planning at the store manager request, in line with company policies and procedures.
Delivers great customer service in line with Nisbets expectations, ensuring all of the customer's needs are met through assisting with technical Servies or general queries.
Builds relationships with the customers to gain trust and provide a successful customer experience to gain customer retention through repeat spend.
Ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Outreach, Sales-i , ATV to maximizing profitability of the store
Assist the Management team with the delivery of the store outreach plan which may include but is not limited to, outbound sales calls, visiting customers and organising meetings and events in store.
Undertake general shop floor duties, including stock replenishment, processing deliveries and Visual Merchandising
Accurately actions all stock management processes in line with the schedule set by management.
Adhere to the cash handling policy and follows store security procedures at all times.
Maintains the customer database with the capture of new customers and general maintenance of existing accounts, in line with GDPR.
Inspiring, motivating and coaching a team to deliver first-class customer service using the Recipe sales framework.
In the store managers absence ensure all area manager communications are attended & briefed to colleagues including weekly area calls, mid-week updates and leading area manager store visits.
Ensure all complaints are handled accordingly in line with Nisbets Behaviours and Values.
Maintain a safe environment in the shop for customers, visitors and colleagues by ensuring consistency and compliance of all operating procedures in store including health & safety and people management.
Live and deliver to all Nisbets Values and Behaviors

What can I expect from working as a Keyholder?

Competitive base salary of £26,208.
Performance related bonus paid quarterly which can typically add £1500 onto your annual salary (pro rata for part time)
20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment of £100.
Christmas Gift £100
Ongoing training and support, in store and through our learning management platform
Excellent Opportunities for Career development, in Retail or the wider business
Access to hundreds of high street discounts
Staff Discount applicable to all products and up 60% on own brand products
Employee Assist programme with access to 24-hour counselling

About You
What are we looking for in a Keyholder?

Someone who has a passion for going above and beyond and making all customers visits a memorable one
A great work ethic and are driven to work hard and contribute to the stores success.
Good Retail experience - having worked in a store environment and able to demonstrate the use of product knowledge to encourage sales
Computer-literate (MS Office) experience of using computers to place quotes and orders and check web for product detail
Visual Merchandising skills and a sound understanding of product placement
An interest in catering or cooking would be an advantage - an understanding of the items required in the cooking process and a basic knowledge of the terminology and usage would be a bonusNisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

About The Company
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UKs market leader today its always been our determination to hit whatever goal we set ourselves, no matter how big. And weve done it time and time again.
Were looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
If youre looking for a forward-thinking business on which to leave your mark; where your work is valued; Where youll test your skills and then develop them further than you thought you could - Nisbets is for you.
Ready to take the next step with us? Apply today