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An exciting opportunity for a Temporary 1st/2nd Line Support Engineer has arisen to work for our client who are a successful college group based at their Redhill site.The purpose of this role is to provide support within the in-house IT team, supporting colleges operations by providing effective system and network support to the business.

***Due to the nature of this position, ideally you will already have a DBS on the Update Service or will be willing to undertake a full DBS ***

Salary: £13.00 - £15.00 per hour

Hours: Monday to Friday - 08.45am to 5pm

Location: Redhill Site with occasional travel to South Croydon

Start: ASAP - 6 weeks approx.

What will your working week be like?

* To provide 1st/2nd line Support and advice to end users throughout the college for all IT relates queries relating to hardware, software, telephony, and business systems

* Managing your tickets tomaintain an accurate history via the corporate Service Desk system.

* Provide technical and administrative support and solutions.

* Follow documented control processes to ensure compliancy at all times.

* Allocate and escalate enquiries as necessary if no immediate resolution is possible.

* Create and update self-help documents via the IT Service Desk knowledge base.

* Provide out of standard hours support, as per business requirement.

Who will suit this role?

* IT ability and interest.

* Excellent communication skills.

* Enthusiastic, self-motivated and reliable.

* Willingness to learn with an ability to work efficiently as part of a team as well as individually.

* Positive approach to customer service.

* Knowledge of support the latest Microsoft Windows Desktop operating systems and Microsoft Office Applications

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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