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Hi,

Hope you are doing good!

Title- Contract Support / helpdesk

Location- 1 blackfriargate, hu1

Pay Rate- £11.50ph PAYE

Timings- 8:30am - 17:00

Start Date-ASAP

Job Description-

As a contract support, you will responsible for providing exceptional customer service and business support.

Manage CAFM system as key user on site including PPM records, reactives and reporting.
Answer calls/email for the business in a timely fashion
Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectationsIf interested, can you call on (phone number removed), or email your cv on

Resourcing Group is acting as an Employment Business in relation to this vacancy