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An exciting and challenging role has come up for a forward thinking, resourceful individual who will lead the provision of a high quality, responsive housing management service that delivers a focus on positive customer outcomes and satisfaction.
Overall Objectives:
* To lead and manage the provision of a high quality, responsive housing management and customer service that delivers and focuses on positive customer outcomes and satisfaction.
* To lead on resident engagement, ensuring the customer voice is central to the delivery of housing, estate management and customer services.
* Develop and drive a performance culture with a focus on quality assurance, continuous improvement, accountability and personal responsibility, where the customer voice is central.
* Lead, manage and motivate teams to achieve excellence in all activities and build strong networks across the business, with particular focus on Care & Support and Finance, ensuring that KPIs are achieved and a value for money service is delivered.
* Responsibility for the Housing Management Budget
* To lead and manage the housing team to assist them to achieve optimum levels of performance and effectiveness, ensuring adequate levels of technical competence are established.
* To ensure we meet regulatory and statutory compliance in the delivery of our Landlord duties
What we need from you:
You will have the ability to lead, manage, and develop a high performing team delivering excellent customer focused housing and customer services including tenancy management, anti-social behaviour, rent recovery, lettings, estate management and resident engagement.
You will have the ability to develop and drive a performance culture with a focus on quality assurance, continuous improvement and personal accountability as well as the ability to lead and motivate your team and colleagues. You will also be able to build strong networks and working partnerships across the business, particularly with Care & Support and Finance as well as with our repairs team.
This role is key to managing our Housing stock and ensuring we meet regulatory and statutory compliance.
If you can clearly demonstrate a can do" approach, take personal accountability and be passionate about delivering excellent customer service then we'd like to hear from you.
Hybrid working, with minimum office attendance 2 days per week (Head Office, Staines)
Hours: 35 Per Week (9am 5pm Monday to Friday) with participating in an on-call rota.
Benefits you will receive with this role
* Training and development opportunities
* Medical cash back scheme including employee assistance programme
* 25 days annual leave (plus bank holidays)
* Generous pension
* 3 x life assurance cover as part of pension
* 0.45p per mile
* Company sick pay
Appointment to this post is subject to satisfactory references and clearance by the Disclosure & Barring Service