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Formed in 2021, our client is passionate about their business and that extends to investing in the right people, technology, and processes to ensure they provide the best strategic outcome, for whichever service they provide.

Avoiding cost leakage for their clients, is at the heart of their service. They are happy to advise and help their clients navigate the ever-changing claims and legal landscape, to ensure consistently optimal results.

They now have a brand-new opening for someone with 12 months plus customer service based experience to join them as a Customer Care Claims Handler.

They are looking for people with excellent customer service, response, and resolution skills, who will engage with their customers in a respectful way.

You will be working in their First Notification of Loss and Customer Care team to ensure the delivery of excellent customer service and claim handling service.

This is a fantastic role to enhance your career within the Insurance sector. Located in Witham, Essex with fantastic transport links and very close to shops.

What you will be doing:

To provide a professional and proactive response in assessing customer claims in line with policy and procedure

Providing an empathetic service to clients who have been involved in road traffic incidents.

Liaise with external companies and internal departments in a timely and professional manner to effectively process the customers claim.

To resolve any issues avoiding expressions of dissatisfaction escalating into complaints

Handle First Notification of Loss (FNOL) calls, entering relevant claims details.

To monitor and manage claims ensuring all services are provided in an agreed timescale.

Assessing new claims in accordance with policy terms and conditions

Identify and initiate any potential recoveries from third parties.

To identify Third Party intervention opportunities are instruct suppliers.

Work to agreed SLAs and KPIs

What they are looking for:

Excellent customer service skills

Naturally empathetic and the ability to connect with people.

Quick fast paced problem-solving ability.

Positive can-do attitude

Good IT skills and a confident communicator

Motivated self-starter

Passionate about working as part of a team.

Can make fast, informed decisions.

Good sales, negotiation, and persuasion skills

Excellent organisational and prioritisation skills with a strong attention to detail

Have a desire to develop skills and experience within the insurance industry.

The Ability to deal with challenging customers and third-party insurers.

Benefits

Following a successful probationary period, all Employees get access to their cash back health benefits scheme and a Company Pension Scheme.

Working hours: Monday to Friday, 9:00am to 5:00pm

Salary: Starting salary on offer is £21-22,000, depending on experience.

If you would like to discuss this role in more detail, please contact Lesley at CKB Recruitment