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Customer / Portfolio Administrator

Salary - £23,000 + bonuses available

Location Hybrid, work from home and from the office in Cirencester

Hours of work Monday Friday 9am 5pm

Benefits 25 days + Bank Holidays, laptop, phone, work from home, supportive team with a positive culture, progression opportunities, exciting growing company

Who is our client?

Our client has been installing sustainable energy systems nationwide for almost a decade. In fact, they have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills. They pride themselves on providing a first-class service by employing highly vetted gas safe engineers to install boilers up and down the country.

They offer a full range of systems to suit any home on any budget, working with the UKs leading manufacturers including Worcester Bosch, Vaillant and Viessmann. Everything they do is delivered from the office in Cirencester with a small hard-working team.

Job Overview

Working within the Portfolio team they will be expecting the role holder to deliver a second to none customer service and administration experience. Whether you are dealing with customers, installers or suppliers youll need to treat everyones query like its your first and only one that day.

The Customer Services team forms an integral part of our customer journey and is a very important department to our business success.

Responsibilities and duties

Scheduling work with an appropriate engineer.
Assisting customers with any post installation care and account queries.
Managing customers accounts and collecting payments.
Delivering a second to none customer service experience, which may include dealing with customer complaints and answering detailed technical queries about our products and services.
Making outbound calls to customers/contractors to confirm appointments and completing customer satisfaction surveys whilst handling any incoming calls of the same nature.
Assisting to improve processes which may help the business improve its activities.

Who are they looking for?

Youll be a natural problem solver with the ability to think outside of the box.
An excellent team player with interpersonal skills, great communication and customer service skills.
Have experience in a customer service environment, including the use of telephone and computer-based customer relationship management systems.
Have good writing skills, with accuracy and attention to detail.
Have a flexible and adaptable approach to work with an ability to work to tight deadlines and a demanding schedule
Experience in a similar role would be desirable, but not essential.

Benefits

Salary £23,000.00 per year
Enrolment onto a pension scheme
Hybrid working
All equipment provided

Apply with an up to date CV today