Report this ad

Our Client based in Reading is looking for a Customer Service coordinator to join their team on a contract basis for initially 8 weeks, with a view to going permanent for the right candidate.

As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.

Key Responsibilities

* Schedule planned maintenance and reactive works for a team of engineers

* Complete relevant documents such as permits to ensure works go ahead as planned

* Work on multiple customer portals

* Manage the diaries including re-scheduling works to cover engineer absences or emergency works

* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers

* Work with the relevant field line managers to utilize the engineers as productively as possible

* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers

* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met

Skills and Experience

Essential

* Customer Service skills and experience

* Outstanding written and verbal skills

* Ability to multi-task and work well in a high-pressured environment

* Computer proficiency with the ability to handle multiple PC applications at once

* A strong sense of urgency, the ability to follow-through and have attention to detail

* Excellent decision making and problem-solving skills

* Good organizational skills