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Project Manager

Rugby 50/50 home-based

£40,000 plus 10% Bonus

Reporting to the Market Manager, the broad outline of the role will be to provide a high standard of market support across a major account. The role will be 50/50 home based/external based on market needs with some visits to the Rugby office. The role requires a high level of autonomy regarding the day-to-day operation of the customer accounts. The successful candidate will be responsible for supporting with the overall direction, coordination, execution and control of the installations and other specific projects ensuring consistency with company strategy, commitments, and goals.

Candidate must be customer focused, flexible, can organise workload, be proactive and project manage high value orders. The role requires a good understanding of processes/procedures with defined deadlines, a good level of understanding of technical drawings, good numerical and verbal skills to understand and present projects internally and externally. Attendance during new store installations and remodels is required.

The Project Manager will have overall responsibility for ensuring customer service levels, KPIs in their assigned markets through the following day to day activities.

Duties:

* On site attendance to oversee installations and deliveries ensuring minimal issues for both H + K and the customer

* Attendance at client events as company representative if requested

* Work with the admin team and other internal stakeholders to facilitate a smooth ordering process with the aim of deliveries being on time in full

* Support with admin including projects, resupply quotes/orders, warranty, stock queries, overdues obsolete/slow moving stock

* Liaise with service agents in market to deal with warranty claims

* Provide weekly visit reports detailing any outcomes/opportunities/challenges

* Check all commercials on quotes/orders and ensure correct pricing/mark ups are being used

* Promote the use of the company online for customers to order online

* Must be customer centric, flexible, have the ability to organise workload, be proactive and project manage high value orders

* Flexible around travel. Position will be based in UK, but customer focussed travel will be required (sometimes at short notice) and also travel to our facilities in Rugby and/or Poland for meetings etc

* Role will initially cover the UK market but may expand into other markets to support growth

* The successful individual will be driven, results orientated, positive, enjoy being a team player and be able work to tight deadlines. Due to the nature of the role, it is also essential to hold a valid driving licence.

* Experienced working within the QSR industry (supplier, restaurant or service agent)

* Working for a large organisation having carried out a multitude of operational and commercial tasks to develop the business.

* Ability to build rapport easily and with a high degree of influence

* Excellent communication skills

* Ability to multi task and juggle numerous deadlines to meet targets

* Active listener with the ability to resolve conflict

* Strong attention to detail

* Able to show resilience and adaptability in working in a fast-paced environment

* Goal orientated and driven to achieve targets

* Flexible and able to travel at short notice

* Full, valid driving licence

Benefits: Plus 10% Bonus