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Do you have previous experience of working with a local authority to provide solutions for the homeless?

If so, we are recruiting for a rewarding role where you can really make a difference

The Role

* Taking referrals from internal and external teams for customers who are struggling to sustain their tenancies, engage with these customers towards finding a solution which would help them avoid homelessness. Give advice to customers on re-housing options, including mutual exchanges, re-housing prospects; bidding through choice based lettings; improving access to employment; debt & money advice and to gather information on any relevant changes to the clients circumstances. To proactively engage with customers on Universal Credit or legacy benefits struggling to pay their rent and work towards a solution before their tenancy becomes at risk.

* Assisting customers in filling out Homelessness Assistance Applications and taking on Prevention Duty to support customers at risk of homelessness in accordance with the teams procedures.

* Using coaching and motivational techniques, supporting customers to overcome challenges preventing them from carrying out their plan. Adapting plans to customers changing circumstances to ensure the best possible support for their individual situation.

* Managing a diverse caseload of vulnerable customers with a wide range of complex needs. Engaging with customers suffering from poor mental health leading them to specialist support when appropriate.

* Taking referrals from internal and external teams for customers who are struggling to sustain their tenancies, engage with these customers towards finding a solution which would help them avoid homelessness. Give advice to customers on re-housing options, including mutual exchanges, re-housing prospects; bidding through choice based lettings; improving access to employment; debt & money advice and to gather information on any relevant changes to the clients circumstances. To proactively engage with customers on Universal Credit or legacy benefits struggling to pay their rent and work towards a solution before their tenancy becomes at risk.

* Assisting customers in filling out Homelessness Assistance Applications and taking on Prevention Duty to support customers at risk of homelessness in accordance with the teams procedures.

* Using coaching and motivational techniques, supporting customers to overcome challenges preventing them from carrying out their plan. Adapting plans to customers changing circumstances to ensure the best possible support for their individual situation.

* Managing a diverse caseload of vulnerable customers with a wide range of complex needs. Engaging with customers suffering from poor mental health leading them to specialist support when appropriate.

* Raising safeguarding concerns and liaising with safeguarding specialists for example social service or domestic abuse specialists.

* Maintain accurate and detailed casework records in line with council policies, procedures, code of guidance and legislation.

* Providing expert advice and support to customers on UC struggling to manage their claims. Identifying any payment errors, shortfalls or deductions. Resolving any errors for the customer, liaising with the DWP when necessary.

* To establish, develop and maintain effective working relationships with all work colleagues to ensure an integrated contribution to the councils objectives and to participate actively in team meetings.

* Adhere to policies and procedures in relation to health and safety and lone working.

* To work in a flexible manner and contribute to projects and support colleagues with day to day tasks ensuring continuity of the service.

Apply Now, or for more information, please call Kas for further

Benefits: Umbrella