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Our client, a freight forwarding specialist which offers a comprehensive Worldwide freight forwarding service to UK manufacturers, exporters and importers, are looking to recruit an Operations Manager to be based at offices in St Albans, Hertfordshire.
On Offer:
* The opportunity to join a progressive and highly regarded company in a senior level role which supports the Director of the business
* A salary around £50K per annum, dependent on skills and experience
* Along with a Bonus, Company Car and Pension
* Based in new modern offices
* Monday to Friday working pattern, 8:00 17:30
Main Purpose of the Role:
Overseeing the Freight Forwarding Operations Team (team of 6) and supporting the Director of the business, this hands on role requires the jobholder to manage a proportion of the Companys top 10 clients. Gaining a comprehensive understanding of each of the client requirements, calculating and negotiating AIR, ROAD and SEA spot quotations and managing the freight bookings from collection through to final delivery. To build relationships with the Existing clients both over the telephone and face to face and deliver a high standard of customer care at all times. To meet with key suppliers to maintain the most advantageous rates. To manage, motivate and mentor the other Operation team members and help solve commercial and operational challenges. To participate in the fortnightly operations management meeting and contribute to the overall efficiency of the business.
Duties and Responsibilities:
* Manage the existing Freight Forwarding Operations team members.
* Manage the day to day key client account requirements.
* Manage the day to day export and import bookings of Air, Road and Sea Freight jobs. (Primarily Sea Freight)
* Raising Job files and all of the appropriate operations paperwork.
* Processing jobs through AZYRA freight forwarding software system.
* Customs entries using the CDS system.
* Extensive client liaison and negotiation.
* Extensive supplier liaison and negotiation.
* Internal liaison with the sales team assisting with quotations and service information.
* Managing the jobs from quotation stage to final invoicing in line with the client expectations and communicating effectively any service issues.
* Maximising the gross profit by negotiating with the supplier base.
* Proactively contacting the existing clients to maximise business potential.
* Invoicing jobs on completion.
To Be Considered:
* Proven team leadership experience
* Ideally Multimodal freight forwarding experience.
* Sea freight forwarding operations experience is essential.
* Excellent customer service or sales experience.
* Confident communication skills.
* European languages an advantage (but not essential).
* Good organisational skills.
* Good attention to detail.
* Can work to deadlines and handle pressure.
* Quick thinker / problem solving.
* Self-motivated and enthusiastic character.
* Ability to work with and support a team.
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry

Benefits: Bonus, Car and Pension