Report this ad

Customer Services Co-ordinator / Medical Administrator

Full time Permanent role



Role based in the East Grinstead area, West Sussex . Due to rural workplace location you will need to be a driver and have your own transport - plenty of free parking available onsite.

Salary. £25000 plus very good staff benefits

This is an excellent opportunity to work for a very reputable, friendly, professional and successful business who are amongst the leaders in their particular area of private healthcare.

The Role - Medical Administrator / Customer Services Co-ordinator

The purpose of the role is to increase patient satisfaction by providing exemplary customer service throughout the patient journey.

The role will involve supporting several key processes underpinning the business with direct contact with the Medical Director, directors, managers, customers, and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the candidate being fully involved in the day-to-day functioning of the practice.

Duties and responsibilities - Medical Administrator / Customer Services Co-ordinator

Manage the patient journey from initial consultation until surgery

Responsibility for assigned patients, including follow up until surgery is booked.

Pro-actively anticipate concerns and needs of patients at all stages of the treatment process to provide a best-in-class "personalised" patient experience

Ensure the smooth flow of patients throughout the practice

Manage wait times demonstrating effective communication to manage patient and consultation expectations

Be accountable for the reception environment ensuring this is presented in the correct manner

Taking payment for services and products

Answering queries via email, letter, and phone

General administration support for the team

Document copying, scanning, and filing.

Preparing clinics with patient files

To ensure all correspondence receives prompt attention and is maintained accurately.

Carry out post op courtesy calls to patients.

Competencies, skills and experience required:

Delivering outstanding customer service

Strong team player with the ability to work in a fast-paced environment

Good written and spoken English

Accurate with good attention to detail

Previous experience within a medical or hospital setting would be beneficial but is not essential

This is an excellent opportunity to work within a superb organisation who are a true leader within their field. My client offer a great working environment and long term opportunities within the organisation.

For more information regarding this new and exciting opportunity, please apply now! . Short-listing will take place soon - don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job