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My client is looking for someone either with experience in Product Management/Customer Success/ Relationship management within a tech environment. They are looking for someone to :
* Build relationships with key contacts on your accounts and gain a deep understanding of their business needs.
* Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process.
* Working closely with the sales team to assist with customer renewals.
* Work closely with the Technical team to drive adoption and reduce churn.
* Identifying potential up-sell opportunities for new recurring revenue and Professional services.
* SaaS is a nice to have.
Three days a week in the office- Parking - Great Benefits.
A fantastic company to work for who will provide you with training and development within the company. If you are interested please forward me your CV to discuss further