Report this ad

All applications must be received via our recruitment website. Applications made through any other means will not be considered. Please visit:
Citizens Advice Bedford is currently seeking a Trainee Money Advice Caseworker.
You will be working as part of a diverse and well-used service, providing high-quality advice and support to service-users with money advice issues. The caseworker role will involve delivering specialist advice and casework on all money advice queries.
You might be completely new to money advice and/or seeking a change in career, essential to this role is the ability to absorb information and put into practise what you have learned. This role is not for everyone - as a trainee you will assessed often, it will at times be pressurised and the learning trajectory to become a qualified money advice caseworker is steep. You will require a basic knowledge of debt and the types of debt issues that may arise. You will possess excellent client care skills and be able to undertake intensive training, learn quickly and have the ability to put this into practice.
This is a client-facing role so the successful applicant must be presentable and able to deal confidently with members of the public, including individuals from different backgrounds or with complex needs. Due to the requirement to accurately record all advice appointments, you must have a high level of literacy. A positive attitude to hard work, willingness to learn and the ability to take constructive feedback is required. The successful candidate must also show a commitment to the aims and principles of the Citizens Advice service.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
We reserve the right to close the application window early and without notice should a suitable number of applications be received.
All applications must be received via our recruitment website. Applications made through any other means will not be considered. Please visit:
Contract length: 12 months
Up to full time hours - 37hrs per week