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Overview:

Our client is looking for a highly organised and detail-oriented individual to join the support team. This role is important to the smooth functioning of their daily operations and requires a proactive and resourceful professional.

Responsibilities:

* Helpdesk and incident management.

* Provide remote support and onsite report when required.

* Business application troubleshooting.

* Ordering and tracking asset management / Asset Inventory Updates

* Contributing to the account management meetings.

* Daily system checks including backup monitoring and reporting.

* Escalate tickets

* Working with the management team to find ways to improve and add value to our processes.

* Onboarding and Offboarding accounts through Active Directory and Microsoft 365

* Hands-on testing and troubleshooting of hardware, including laptops, monitors and headsets.

* Desk setups, including network cabling.

* Meeting room equipment checks.

* Manage VoIP phone system and liease with suppliers

* Work within an ITIL enviroment.

The following is desirable:

* Degree educated

* Knowledge of Azure, Intune, Jamf or Autopilot.

* Background in supporting substantial infrastructures and networks utilising Microsoft technologies

* The ability to plan, organise and adapt to changing priorities

* Good written and communication skills and an excellent team player while being able to manage your own workloads