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1.5 months contract with Slough Council

Job Summary:

· As a member of the customer care and business support team provide a high quality customer focused service to learners, staff, partners and potential customers.

· To be the services first point of contact and interface for customers, to promote the service and undertake administrative tasks.

· As a member of the Business Support Team, undertake a range of administrative tasks and
contribute to projects as required.

Key Duties/Accountabilities:

· To be the first point of contact for all adult learning enquires through email, telephone, letter and personal contact. To respond to enquiries from learners and staff, including tutors and managers, for the benefit of the service, in a timely manner.

· To give informed advice and information to members of the public about learning opportunities available through the East Berkshire Community Learning and Skills Service and signpost learners to other providers and services; collate enquiries.

· To be the first point of contact at designated community learning locations, and at other venues, as required, providing a responsive high quality customer care in a welcoming environment to all learners and visitors, answering enquires, responding to requests for information and taking enquiries and appointments for the IAG service and curriculum managers.

Essential Experience Required:

· Experience of working in a customer focused experience.

· Experience of working in a multi-cultural environment.

· Working in an Education environment.

Essential Qualifications Required:

· 5 GCSEs, A Levels A to C or equivalent qualification.

· Customer service or information and advice related qualifications or willingness to work towards one.

Additional information to note:

· Working hours 09:00AM 17:30PM

· 35 Hours per week

The closing date for this position is Monday October 30 2023 at 17:00