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We have an exciting opportunity for an experienced Administrator to join our friendly and thriving client based in Hoddesdon. The role is a full-time permanent position offering a competitive salary depending on experience. The working hours are 7:30am 5:00pm (Monday Friday) with 30 minutes for lunch and the successful candidate will also be required to work 2 Saturday mornings per month from 7:30am 12:00 noon.

Candidates must have a full Drivers Licence (Minimum Category B) and although this role is based in Hoddesdon, you may be required to travel and work at the Hatfield site when required.

Duties include:

* Customer service skills

* Answering phone and taking bookings

* Dealing with customer enquiries

* Answering and responding to emails bookings/enquiries

* Adding bookings to internal software (training given on software)

* Vetting customers for eligibility (training given on eligibility rules)

* Raising agreement paperwork from system

* Checking in & out with customers reviewing damage

* Taking/refunding money with credit cards

* Raising invoices

Skills and Experience:

* Previous experience of working within a similar customer service role

* Excellent customer service and communication skills

* Good IT skills including the use of Microsoft Office and internal databases

* Flexible, adaptable and able to work effectively on own initiative and as part of a team

* Full UK Driving Licence

* Ability to travel to Hatfield site when required

* Must be flexible with working hours and able to work on Saturdays