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Customer Service Representative

Salary: £25,000

Hours of Work: 09:00 17:30, Monday Friday

Benefits: Hybrid Working, Social Events, Share Options, and Mental Health Support and many more

My Chester based client is looking for a Customer Service Representative to join their dedicated, growing and customer focused company that strive to champion the financial health of their clients.

The Customer Services Representative is responsible for supporting existing and prospective clients. Communicating to my client through a variety of channels which include online secure messages, telephone, email etc you will be required to provide exceptional customer service.

The Customer Services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.

Responsibilities

* Provide exceptional customer service to new and existing clients via telephone, email, and webchat.

* Develop your knowledge on all the products and services offered.

* Ensure all client information is up-to-date and correct.

* Escalate any issues and share feedback which could help improve the service.

* Record all conversations and correspondence onto the CRM.

* Help achieve the teams customer service satisfaction performance.

* Treat customers fairly.

* Ensure that all procedures are followed.

* Undertake KYC and Anti Money Laundering checks. Escalating concerns where appropriate.

* Report and log complaints

* Complete personal training and development plans.

* Communicate with colleagues to ensure customer queries and issues are resolved quickly.

About You

* 3 years + customer services experience, preferably in an FCA regulated environment.

* Knowledge of anti-money laundering and KYC regulations.

* A drive to deliver outstanding customer service.

* The ability to work under pressure.

* Desire to continually develop and improve your skills.

* Reliable, honest, and able to contribute to a vibrant culture.

* Knowledge of complaints procedures is preferable.

KEYWORDS: FCA, Banking, MBNA, Lloyds, Customer Service, Customer Care, Onboarding, KYC, Anti Money Laundering