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Pyramid8 are delighted to be working with our new client based in Sheffield. Our client specialises in the Financial Services Sector and are a market leader in their field.

Due to a heavy workload our client is now looking to recruit a full-time permanent Telephone Advisor. To work Monday to Friday, our clients operating hours are between 9am-8pm.

Key Skills

* Make and receive collection telephone calls.

* Gather and record information by asking appropriate questions.

* Negotiate commitments to resolve overdue accounts.

* Monitor arrangements and commitments to ensure timely resolution.

* Manage a diary system to take appropriate follow up action.

* Review pre-legal debts to assess suitability for legal action.

* Initiate county court legal actions for debt recovery and progress to judgment and enforcement

* Advise clients on prospects for successful recovery and assist with overcoming disputes and reasons for non-payment.

* Work with courts, enforcement agencies and other suppliers to ensure high standards of service are always maintained.

The Person

* Good IT skills-able to adapt and use new systems.

* Problem solving skills - able to look for solutions and agree these with customers.

* Confidence in making and receiving telephone calls.

* A willingness to learn.

* Clear communication capabilities-both written and verbal.

* The ability to work to targets-earning more based on success.

* Confidence to deal with a variety of people in different situations.

Benefits:

* Excellent base salary

* Bonus

* Pension On-site parking

* Generous Holiday entitlement

* Pension scheme

* Incentives

* Opportunity to develop

If you would like to work for a forward-thinking company, please forward your up-to-date CV for consideration