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As a Service Coordinator and Scheduler, your primary responsibility is to coordinate and schedule maintenance visits to various client sites or locations. You will be responsible for ensuring that maintenance technicians are deployed efficiently, tasks are scheduled promptly, and client expectations are met. Your role plays a critical part in maintaining positive client relationships, optimising resource utilisation, and ensuring timely completion of maintenance activities.
Responsibilities:
1. Schedule Maintenance Visits: Coordinate with clients, maintenance teams, and supervisors to schedule maintenance visits according to client requirements, service agreements, and priority levels.
2. Communicate with Clients: Act as the primary point of contact for clients regarding maintenance scheduling, visit confirmations, and any necessary updates or changes to the maintenance schedule.
3. Optimise Resource Allocation: Allocate maintenance technicians and resources effectively based on skill sets, availability, geographic location, and client needs to maximize productivity and minimize travel time.
4. Coordinate Logistics: Arrange necessary logistics and transportation for maintenance technicians, equipment, and materials required for scheduled maintenance visits, ensuring timely arrival and completion of tasks.
5. Utilise Scheduling Software: Utilize scheduling software, spreadsheets, or other tools to input, track, and manage maintenance visit schedules, work orders, and client information.
6. Monitor Visit Progress: Monitor the progress of maintenance visits, track completion status, and address any issues or delays encountered during the visit to ensure timely resolution and client satisfaction.
7. Prioritize Urgent Requests: Prioritize urgent maintenance requests, emergency calls, and critical issues that require immediate attention, and reschedule other visits as necessary to accommodate urgent needs.
8. Provide Timely Updates: Keep clients informed about the status of their maintenance visits, anticipated arrival times, and any unforeseen delays or changes in schedule.
9. Document and Report: Maintain accurate records of maintenance visit schedules, client communications, work order details, and any relevant documentation. Generate reports and provide insights to management regarding visit performance, scheduling efficiency, and client feedback.
Qualifications and Experience:
* Previous experience in resource scheduling, planning, or customer service roles.
* Excellent interpersonal skills and the ability to communicate effectively with diverse stakeholders.
* Strong verbal and written communication skills.
* Proven track record of delivering performance objectives through cross-functional teams.
* Good geographical knowledge of the UK.
* High level of attention to detail and accuracy in work.
* IT literate, with experience in CRM and SAP systems preferred but not mandatory.
* Ability to multi-task effectively and prioritise workload to meet deadlines
Apply today and play a vital role in ensuring efficient maintenance visit scheduling and delivering exceptional customer service to clients across the UK