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Role: Mortgage Underwriting Support Manager

Location: Newbury (Hybrid working available after probation period)

Hours: Full Time, 35 hours a week, Monday-Friday 9am-5pm

Salary: £Dependant on skills and experience

At Newbury Building Society, our customers are at the heart of everything we do. If you are an experienced underwriting professional and have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person were looking for.

What will you be doing?

* Distribute work fairly amongst the team members which consists of 6 Underwriters (of which 2 are Senior level)

* Ensure that SLAs are consistently met

* Act as a credible decision maker for referrals from the Sales and Underwriting teams

* Use loan approval mandate appropriately

* Make lending recommendations to other advanced mandate holders

* Develop strong working relationships with direct reports, guiding and supporting them to develop the wider team

* Set clear expectations of performance and behaviours, leading by example, and share how these contribute to the ongoing success of the Society

* Understand your responsibilities and obligations in relation to the prevention of financial crime

Why work for us?

* We care about our communities as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

* We want to help you develop We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Essential Skills and Experience:

* Experience of working with internal and/or external, customers to ensure the highest quality service experience

* Evidence of excellent written and verbal communication skills

* Significant mandated, manual mortgage underwriting experience

* Motivation to want to lead and develop a team with evidence of leadership qualities

Desirable Skills and Experience:

* Experience of managing and coaching an effective team

* CeMAP qualified (if not you will be required to study for it under the support of the Society)

* Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365