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Key Roles & Responsibilities in this position are:
* Driver CPC Training delivery, virtually and in-person
* Transport management services for Flagship clients.
* Other compliance related support services including auditing, FORS and Earned Recognition.
* Set up Transport Management systems for clients
* Complete Operator Licence and Safety Audits for clients
* Tachograph Analysis for operators.
* Process orders/deliveries and work with suppliers, receipt purchase invoices.
* Write reports for senior management where necessary.
* Review and update policies and ensure compliance for clients.
* Assist with marketing activities for the business on your personal page.
* Manage accreditation and licencing for clients on O License and FORS
* Manage relationships with customers and ensure the highest levels of customer service.
* Support information and support requests on our services supporting phone calls and emails across the business
* Operate, maintain and develop our CRM system with data and develop process and automation.
* Training follow up; request and process feedback and support certification process and data upload.
* Copywriting to include, creating repeatable process with carefully worded email templates that can be reused.
* Careful recording of FAQs and report back
* Creation of a job function report and How to guide.
* Report feedback on customers and prospects expectations and feedback, to support the business evolve the way it interacts and supports our clients and prospects.
* Telephone answering, customer contact and follow up across all Flagship services
* Uphold the core values of Flagship Partners in all interactions with clients and suppliers.
* Excellent report preparation and presentation
* Making compliance recommendations of the highest standard
* Delivering 5 star quality training that is engaging, appropriate and fun.
* Become proficient in company IT, through use of learning tools, help guides and on-the-job training.
* Learn client behaviour and build relationships with our customers
* Build relationships with Flagship staff to nurture a Flagship Team.
* Gain practitioner level knowledge across all Flagship software, Office 365 applications, especially Microsoft Excel, and other compliance software systems
* Hours of work: 40 hours per week Overtime available and includes some Saturdays