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Forde Recruitment are currently recruiting a finance assistant on behalf of our Global Automotive client in Leeds. As a Finance Assistant, you'll dive headfirst into the world of fiscal management, assisting in the day-to-day financial operations that keep their organization thriving.

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

Salary: £20,826

Hours: Monday-Friday but will be required to work in the evenings on a Thursday (37.5 hrs)

Scope of the Role

To support the smooth and accurate running of the Payments office, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing customer service excellence at all times.

Objectives for Role

* Responsible for facilitating payments from customers by electronic fund transfer and/or direct debit ensuring that payments and bank transfers are allocated to customer accounts

* Checking of company bank accounts for payments received by telegraphic transfer

* Responsible for dealing with customer enquiries, both face to face and telephone, in line with their customer services excellence standards, escalating issues, concerns or queries as appropriate

* Ensure the auction system is kept up to date with timely and accurate information

* Responsible for ensuring after sales invoicing is completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate

* Responsible for adding delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid

* Taking ownership of closing cheques for account customers for purchases made during and post-sale.

* Responsible for ensuring that all payments transacted by you balance at the end of a sale

* Responsible for raising and taking payments for sundry invoices

* Completion of all necessary reports and providing explanation on any variants.

Skills, Knowledge and Expertise

* A keen eye for detail

* Payments experience preferred but not essential

* Administration is essential

* Ability to work within rigid regulations and procedures.

* Excellent customer service and interpersonal skills.

* Strong communication skills both verbal and written.

* Organised with ability to priorities tasks and work to tight deadlines

* Flexible and able to adapt to changes quickly

Benefits

* 25 days holiday + BH + Birthday Off + Wellbeing Day + Charity Day

* 4% pension

This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities