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Our client is a successful and well-established manufacturer. They are looking for someone to join them as an Assistant Quality Manager. They are looking for an approachable and analytical person, who is quality conscious, efficiency focused, and is able to communicate verbally and in writing appropriately. You will be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
You will work with the Quality Manager in a fast-paced environment, providing support to the Quality department on day-to-day tasks. You will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, and identify any trends in quality issues before they become a problem.
Previous job titles for suitable applicants could be; Quality Systems Coordinator / Deputy Quality Manager / Assistant QA Manager / QC Technician / Quality Control Manager / Quality Assurance Manager / or other quality based roles in manufacturing environments.
Salary: £35k-£41k depending on experience.
Hours of work: 9.00am - 5.00pm, Monday to Friday.
Role Responsibilities:
Creating and updating various reports as requested by Quality Manager
Managing the Internal and External OFI
Review findings from Customer audits and update Procedures as required
Lead and host BSI and Customer (Third party customer audits) deputise as required by Quality Manager
Working with the Management Team and Operations Teams to setup continuous improvement actions
Develop and train staff in Q-Pulse completion and Management for all modules as agreed with Quality Manager
Progress chasing CAPAs, OFIs
Management of the internal audit system
Measure effectiveness of Quality Improvement Action Plans Analysis of Data
Provide support and manage as appropriate Calibration system
Manage the Supplier complaint system in Q-Pulse, provide metrics as required
Investigation of customer queries
Decisions on quality in absence of Quality Manager
Lead Customer on site meetings with Customer as required by Quality Manager
Ensure audit actions are completed and documented
Actively attend Site Quality Meetings produce minutes
Facilitate Continuous Improvement Teams Including 8D and ERR
Manage the internal CAPA system
Provide data to Business Managers and Leadership team on the Quality system on an ad hoc basis as required by the Business and as requested by QM
Manage and log annual leave and hours worked for QC team as requested by QM
Lead Quality Department, through active management and provide reporting on efficiencies of the Quality team deputise as appropriate to QM
Develop Leadership style through support and Mentoring of Quality Manager
Quality Systems - All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the sites Quality Policy, Policy Manual & relevant Works Instructions.
Work with Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system.
Requirements:
Minimum 3 years experience in a Quality role at a senior supervisor or entry management level
Experience of Lean / Six Sigma, along with any Six Sigma Belt level (Yellow / Green / Black)
Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
Working and some knowledge relevant accredited standards
Demonstrable experience of change management
Supervisory experience
Knowledge of Good Manufacturing Practices (GMP)
Root cause analysis and problem-solving techniques
Customer relations skills
Skilled in information handling, analysis, and presentation
Competent in using Microsoft Office packages

Benefits: depending on experience